• Any exchange must be made within 7 DAYS of purchase with a receipt
• Items presented for exchange must be in the same condition as they were when initially sold (unused, boxed, etc)
• A credit note will not be issued unless the item has a manufacturing fault and proof of purchase is produced to the staff within the store
• Electrical items will only be exchanged as per the manufacturer’s warranty and only on items found to be faulty as a result of manufacturing and not misuse - please note this may require having to send the item to the manufacturers for testing/examination
• There is no exchange on the following: hair accessories, hair pieces, combs, brushes and strip wax due to health regulations
• SupaSave Hair & Beauty Online accepts no responsibility for any professional hair product application that has been applied outside the salon
• We do not exchange or refund accessories, electrical items, scissors or products based on incorrect choice or change of mind, UNLESS these items are found to be faulty
• Free Shipping does not apply to furniture - Call for freight prices

Shipping

• To guarantee delivery, it is best to send your parcel to your office or somewhere where there will be someone to receive it between 9am - 5pm. 
• Ensure you provide correct and complete addresses, including a company name where necessary, and at least one contact telephone number. 
• We use First Express or Australia Post for all our deliveries. Once your order has been dispatched, we will send you a shipping confirmation email with your tracking number. If your order has not arrived within the allotted time or if there is a problem with your order, please email us at supasaveaspley@hotmail.com OR call us on 07 3263 2922. 
• If undelivered or lost in transit,. please contact us if you have not received your order within the designated time frame. 

Delivery Times (once your order has been processed) 

• Brisbane Metropolitan areas 1-2 business days 
• Regional QLD locations 4-5 business days 
• Australian Capital metropolitan areas (Sydney, Melbourne, Canberra, Adelaide, Perth, Darwin) 6 - 10 business days. 
• Locations outside of these listed areas 10 - 20 business days