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Shipping & Returns

  • Any exchange must be made within 7 DAYS of purchase with a receipt
  • Items presented for exchange must be in the same condition as they were when initially sold (unused, boxed, etc)
  • A credit note will not be issued unless the item has a manufacturing fault and proof of purchase is produced to the staff within the store
  • Electrical items will only be exchanged as per the manufacturer’s warranty and only on items found to be faulty as a result of manufacturing and not misuse - please note this may require having to send the item to the manufacturers for testing/examination
  • There is no exchange on the following: hair accessories, hair pieces, combs, brushes and strip wax due to health regulations
  • SupaSave Hair & Beauty Online accepts no responsibility for any professional hair product application that has been applied outside the salon
  • We do not exchange or refund accessories, electrical items, scissors or products based on incorrect choice or change of mind, UNLESS these items are found to be faulty
  • Free Shipping Only Applies to orders within Australia 
  • Free Shipping Does Not Apply to Furniture orders

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